15 DAY MONEY-BACK GUARANTEE
Every Bio Mineral Remedies product comes with a 15 day money-back guarantee. It is our commitment that you will be fully satisfied with every item that you purchase from us. If you are not satisfied with one of our products that you have purchased, you may return the item within 15 days from the date your product was shipped for a full refund of the purchase price, minus the shipping, handling, wrapping or other charges. The item must be returned unused, in good condition, in original box and packaging (whenever possible) and with all paperwork and accessories to ensure full credit.
For a full refund on used products that you were not fully satisfied, the returned product must meet the following criteria:
- The product must be in good condition
- The product must have original box and packaging
- 75% of the product must remain unused
To return a product please follow these simple steps:
- Pack the item securely in the original package, if possible
- Enclose a copy of the product order with the item
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries
- All return packages must be shipped to: Bio Mineral Remedies, 12B Aspen Road, Port Elizabeth, 6070
- Keep the return tracking from the package you are returning to ensure that the package is returned to the proper address.
- You can expect a refund in the same form of payment originally used for purchase or a check within 30 days of us receiving your returned product if the product meets the criteria mentioned above
- Checks will be mailed to the address provided when you purchased the product
**Please note that a restocking fee of 15% will apply to all returns of opened products.
**We are not responsible for lost, held, damaged or unclaimed packages. As soon as a package ships, we provide tracking information for your convenience. It is your responsibility to be aware of delivery dates and arrange delivery, redelivery or pick-up with your local post office if it becomes necessary.
**Please be advised that for health related reasons we do not reship tonics that were returned to us. Our tonics are very sensitive and to ensure they’re of the best quality we recommend that these are consumed as soon as possible after leaving our warehouse or refrigerated.